Introduction and beam me up

Note: Our satellite broadband feature has been fully updated. This article was first published in May 2013.

How fast is your internet connection ? Even with the major broadband suppliers claiming superfast broadband speeds using the latest fibre technology, the speed and performance differences across the country are stark and frustrating for the many in the broadband slow lane.

According to figures from Ofcom the average UK broadband speed is now 22.8Mbps. This of course is based on a number of factors including how far your home or business is from the nearest exchange. There will always be an element of chance with neighbours experiencing different broadband speeds simply because they are connected to different exchanges, which are varying distances from their houses.

If you are suffering from very poor broadband performance in an urban area , or you are based in a remote region, being able to connect to the internet at acceptable speeds is not just a dream. Abandoning the wiring connecting your home to the telephone network in favour of a more distant connection point is a reality thanks to satellite broadband.

Eutelsat launch

At the end of 2010 Eutelsat launched KA-SAT 9A, which was at the time the largest dedicated High Throughput Satellite (HTS) in the world. Built in the UK and weighing 6.1 tonnes, it was the first satellite to be optimised for delivering high-speed broadband services. Using ka-band spot beam technology, it’s able to offer 20Mbps download speeds and 6Mbps upload to anyone and everyone who lives within one of its 82 spot beams – with no slowdown due to geographical location within that beam. Sitting in a geostationary orbit 22,200 miles above the Earth in space, the satellite orbits in a fixed position above Europe.


Since then Eutelsat has extended its fleet of satellites to 34, which now offers the widest satellite broadband coverage including Europe, Nordic countries and some parts of North Africa. Also available are the Hylas 1 and 2 satellites from Avanti Communications, which cover all of the UK, Spain and most of western Europe, but if you’re in Sweden, Norway, Finland or Denmark, you’re better off with the KA- SAT service offered by Tooway.

The spot-beam system enables the same radio frequencies to be reused 20 times without interference – each spot-beam can handle almost 1.1Gbps of bandwidth for a total satellite capacity of 90Gbps.

Interestingly, at launch the satellite was originally rated at 70Gbps with downstream speeds of 10Mbps on the spec sheet – but as the system has been refined since coming into operation this has been uprated to a total of 90Gbps and the new 20Mbps downstream speeds.

Satellite internet

Beam me up

If you are a Sky TV customer you will already have experience of using satellite technology to get your daily TV fix. You will need to install another dish to use satellite broadband – typically this will be a 77cm dish that connects to a satellite modem which operates in much the same way as terrestrial broadband routers do.

However, services from AvonLine Broadband offer you the option to purchase an extension arm so you can receive Sky and Freesat TV channels using just one dish. You’ll still need their set-top boxes and a separate subscription to their TV services. Most systems will also support Ethernet connections, which makes it easy to connect your satellite broadband system to your home or business network.

There is one issue with satellite broadband that you must pay close attention to – latency or how long signals take to travel to and from the satellite. As the satellite your dish is looking at is 22,200 miles away it takes at least 250ms for signals to reach the satellite. This may sound fast but it is actually quite slow, as even dial-up modems have a latency of half that.

What this means in practice is that if you are an avid online gamer, the latency rates you may experience from satellite broadband could well make your games unplayable.

Matt Powell is the editor of Broadband Genie

Matt Powell, who is the editor of Broadband Genie, told TechRadar Pro: “The delay introduced by relaying data via a satellite means the latency is much higher than other types of broadband. Where ADSL or fibre typically has a ping time well under 100ms it can be 600ms with satellite. That causes problems for applications which rely upon rapid transmission of data in real- time such as online gaming and remote desktop access.

“Satellite broadband is also comparatively expensive to set up with an outlay of several hundred pounds for the equipment and installation, and while monthly fees are not unreasonable they will usually have relatively low data usage caps, though many now offer unlimited use at off-peak times. “

How much data your household will use is also a consideration to take into account. As Matt states some satellite service providers now offer unlimited packages, but typically a satellite broadband account will have data limitations.

Matt continued: “Think about how many gigabytes of usage you might get through in a month, and buy an appropriate package, ideally one with an unlimited off-peak period. It’s easy to find unlimited home broadband but satellite has caps and you do not want to pay overuse charges if it can be avoided.

“If you are planning to use applications that need low latency speak to the provider first to check it’s suitable. And keep in mind the installation costs. Most satellite providers have an option to hire if you do not want to pay upfront. “

Typical cost

The cost of your satellite broadband will largely depend on your typical data usage. Costs start at around £ 45 per month for 25GB uncapped overnight, with 100GB uncapped email and web browsing costing around £ 75 per month with a typical 24-month contract.

Add to this the rental of the equipment and installation fee, and costs can quickly mount up, which is why it is vital to consult with your provider to get an accurate estimate of your typical data usage and therefore what your ongoing costs will be.

HySpeed ​​Broadband even offer a pay as you go service for those that want to buy just the broadband access they need, when they need it.

Choosing your system

To gain an insight into how satellite broadband could be a solution to slow connections to the internet, TechRadar Pro spoke with Andrew Ferguson, editor at

TechRadar Pro: Does satellite broadband really offers a practical alternative to terrestrial broadband for domestic and business users?

Andrew Ferguson: “How practical an alternative it will be depends on what you want to do with your broadband connection. For email and basic web browsing and some video streaming it is perfectly good.

“Where it can become problematic is as websites continue to become more interactive, with lots of small constant data requests to update areas on a page, and if these small updates are in response to user interaction the latency will give the overall effect of a poor service.

“Online FPS gaming on games consoles is pretty much impossible, but Skype and other video streaming services should work, but quality may be low and people will notice the latency. As a stopgap alternative to allow a business to start on the path to embracing the digital economy, it is a start and will allow remote businesses to fulfil most of the online paperwork the government wants them to do. “

TRP: Is there in your view any particular strength to satellite broadband that landlines can not match?

AF: “The strength is that it is available almost anywhere. While some claim 100% UK coverage there are some locations without the necessary clear view of the right part of the sky, either due to hills or the humble tree. Another advantage is that it is possible to install a dish within an hour or so, thus allowing for a rapid deployment. “

TRP: What are the limitations of satellite broadband that potential users need to be aware of?

AF: “Latency, usage allowances and congestion are the biggest issues. Congestion is largely managed by having fairly low usage allowances and this means households or businesses using lots of data may find satellite connectivity to be an expensive option.

“Congestion and traffic management is something always mentioned by those who are using satellite connections now, and if another 50,000 suddenly join the various networks this is only going to get worse. “

TRP: As more of the terrestrial broadband network moves to optical fibre, will satellite broadband become obsolete ?

AF: “Absolutely, while FTTC is not a perfect technology due to its range limits most satellite users would happily switch to any terrestrial service that can provide speeds of 5 to 10Mbps, due largely to the better usage allowances and lower latency. “

Satellite modem

TRP: What is your buying advice for anyone (business or domestic) that is looking to purchase satellite broadband services for the first time?

AF: “Take the time to go and try a satellite system out and discover if it is the right thing for you. We would urge people even if they can only get 0.5Mbps over old ADSL now to retain that connection until at least they are sure the satellite meets their needs, or maybe keep this fixed line solution for doing large downloads that are not time critical.

“Do not sign up to any long contracts particularly as better services such as 4G and fibre-based services are becoming more available every week. As with all services you buy treat sales staff comments with the view that they are going to chasing a sale rather than giving the full picture, and if there is a voucher subsidy to be had the chances of dodgy sales people chasing commission increases. “

TRP: What does the future of satellite broadband look like?

AF: “Tweaks to existing services to allow headline speed claims of superfast broadband, but beyond that until low earth orbit services are in place we do not see any major changes. The timescale for those service launches are such that we expect fixed line broadband and 4G services to be reaching 98-99% of UK premises.

“If considering satellite services for your business make sure you look at alternatives and that should include relocating a business. The availability of faster fixed line broadband is such that this may only mean relocating a couple of miles away.

“For those located on land they own, explore whether any mobile signals are available at the periphery, a 3G / 4G router with either an Ethernet link back to the main building or Wi-Fi bridge might see you jump from no mobile data to 10 to 20Mbps. For receiving mobile signals height is a major factor.

“We do see speed tests from satellite users and in September one of the larger providers was 8.7Mbps down and 0.4Mbps upload, but latency was in the 800 to 1000ms region – for most other services (ADSL, fibre, 4G, fixed wireless) it is down in the 20 to 50ms region. “


There is no doubt that satellite broadband does offer an alternative to terrestrial systems if you simply can not get a decent upload and download speed. The limitations with data usage can be an issue, but there are uncapped services available if you are prepared to pay for them.

Latency may be a problem if you’re a gamer, but if you just need to get online with a decent speed, the investment you need to make for satellite could just solve your problems and allow you to experience broadband speeds many now take for granted.