Hard Reset (Factory Reset)If you forget the sequence and the backup password , you will have to perform a hard reset to access your phone.

Perform a hard reset deletes all user data, including pictures, videos and music stored in the internal memory . Be sure to back up information before you perform a hard reset

  1. Turn the phone off.

  2. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key on the back of the phone.

  3. Release the Power/Lock Key only when the LG logo is displayed, then immediately press and hold the Power/Lock Key again.

  4. Release all keys when the Factory hard reset screen is displayed.

  5. Press the Power/Lock Key to continue or either of the Volume Keys to cancel.

  6. Press the Power/Lock Key once more to confirm or either of the Volume Keys to cancel.