“We must listen, we must learn, and we have to have this conversation with you.”
Twitter CEO Jack Dorsey has apologized to developers today as he launched the company’s Flight conference in San Francisco, telling the audience he is seeking to “reset” is known to be problematic relationship with the Twitter developer community.
Over the past few years, the level of trust between Twitter and developers worn weaker communicated changes in API for developers to use to create products associated with Twitter. Dorsey addressed these complaints head-on and with humility.
“We want to come to you today, and first of all apologize to our embarrassment. We want to reset our relationship,” said Dorsey. “We want to make sure that we learn that we are listening and that we reboot. And this is what is today.”
Interestingly, one of the development projects built Dorsey links on stage was Politwoops, a tool that tracked deleted tweets politicians, but Twitter was closed under its control. “We have a responsibility to have an open dialogue with you, to make sure we serve you well,” said Dorsey. “We have a responsibility to continue to empower the organization to bring more transparency in the public dialogue, such as Politwoops.”
Sunlight Foundation, which ran American version Politwoops, said he learned about the link Dorsey shortly before his speech this morning. The group says that the project is at rest.
“We look forward to restarting dialogue with Twitter that he can play an active role in promoting openness and transparency in the whole world,” said Foundation President Sunny Chris Gates in a statement provided by Buzzfeed News. “The public has a right to hold elected officials and candidates liability claims they make, whether online or off.”
Dorsey also said Twitter would like to improve their communication with developers, telling them: “We need to listen, we have to learn, and we have to have this conversation with you.”
He asked them to send feedback, good and bad, by using the hashtag #helloworld.
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